PRIVACY POLICY

Dr Terry Serebro Privacy Policy March 2020 (GDPR Compliant).

This is the privacy notice for Dr Terry Serebro of Thrive Medical where we outline how we collect, store and use your personal info as well as your rights regarding your information. Your privacy is extremely important to us and we'll never sell or share your information with any third parties not directly involved with the management or marketing of Thrive Medical.

We may collect your information for these reasons:

• You contacted us for an appointment / more info
• You've been a patient or used our services
• You requested to be informed of health news
• You follow our Social Media pages and/or subscribed to our newsletter or blog
• You've previously requested that we stay in contact.

In light of the above, you are consenting to us storing and using the personal data you have provided us with, with the above purposes in mind. If you don't want us to have your personal info, please don't provide us with any.

Information we may collect:

We may need such info classed as personally identifiable to you as an individual:

• Your name
• Your email address
• Your address/es
• Your contact telephone number/s
• Details concerning your health
• Your next of kin & their info
• Your bank (if you've sent us a payment advice), or your credit card details, if you are paying in that manner.

The ways in which we may use your info include to:

• Provide you with info or a suitable appointment
• Load your appointment and personal details on our appointment system
• Process payments and record your account on our accounting system
• Send you a Patient Satisfaction Survey or request to review us
• Send any newsletters or offers to you.

Confidentiality:

We treat your information with strict confidentiality. We do not sell any personal data to 3rd parties and we'll never share any personal info about you to anyone not directly linked with the management and marketing of Thrive Medical, without your permission.

Information Protection:

We protect your info via administrative measures; electronic cyber security systems and physical measures on our premises to ensure the safe-keeping thereof.

Your rights:

If you have previously consented to us using and holding your personal information, you are within your rights to withdraw this consent at any time. You can unsubscribe from our newsletter / online forums at any time by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading or by UNSUBSCRIBING via the newsletter software that we use, or by e-mailing us to request removal. We will respond by deleting all information we have about you from our system (unless we are required by law to retain any) and you won't receive further communications. We won't contact anyone who doesn't wish to be contacted.

CONSENT & DISCLAIMER

Please note that all interactions with Thrive Medical are subject to your acknowledgement of and consent to the terms outlined below and publicly available:

According to the National Credit Act, this practice needs to make you aware that:

• Accounts are to be settled immediately after consultation, and patient will then submit to medical aid for reimbursement.
• Payments remain the responsibility of the patient, even if the patient is a member of a medical aid.
• All appointments will be charged for in full, unless cancelled 24 hours in advance.

In terms of the Consumer Protection Act, Thrive Medical and Patient will discuss the First Appointment Fee prior to an appointment.

Prescription for schedule 5 & 6 medications may not be faxed or e-mailed (Pharmacy Board Regulations).

The Doctor should be contacted after hours only in a case of emergency.

The quality of medical care is constrained by your disclosure of all relevant medical and mental conditions and symptoms.

The patient remains responsible for following his/her physician's advice, prescriptions and life-style suggestions.

Terms related to the use of our website and related online media including Social Media, Newsletters, E-mails, Online Shops:

• All content in/on this website, social media, products, e-mails, online shop, testimonials etc. related to Thrive Medical are for general information only. It is not intended to be a substitute for common sense, professional medical advice, diagnosis or treatment. Medical questions should be directed to your health care provider.
• You agree to indemnify, hold harmless and, at our option, defend Thrive Medical and our affiliates, and our and their officers, directors, employees, agents and representatives from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorney's fees and expenses) arising from your improper use of our online media or offerings, your violation of these Terms & Conditions, or your infringement, or the infringement or use by any other user of your account, of any intellectual property or other right of any person or entity.
• Content is updated periodically (we reserve the right to change anything) and will not always contain the latest information available. In consideration for your use of and access to this website and related online media, you agree that in no event will Dr Terry Serebro or any other party involved in creating, producing or delivering this website or programs linked to this website, be liable to you in any manner whatsoever for any decision made or action or non-action taken by you in reliance upon the information provided through this website or related online media.
• From our website and online media, you can visit other websites by following hyperlinks to these sites. While we strive to provide only links to useful and ethical websites, we have no control over their content and linking as such do not imply a recommendation for all the content found on these sites. When you leave our website, other sites may have different policies and terms which are beyond our control.